Prophecy International Appoints Global Customer Operations Lead
Consolidating and streamlining pre and post sales consulting and support
Sydney, New South Wales, September 14th, 2018 – Prophecy International is pleased to announce the appointment of Stephen Irecki to the new position of Global Director of Customer Operations for the Prophecy Group (ASX:PRO). Stephen joined Prophecy on March, 2018 as Head of Solutions Consulting and will now report directly to CEO Brad Thomas.
Stephen is a highly accomplished executive with over 15 years’ experience in global multinational organisations across Asia Pacific and Japan.
Prior to joining Prophecy, Stephen was most recently Head of Solutions Engineering at Genesys leading the pre-sales teams across Australia, New Zealand and Japan.
Stephen’s technical leadership experience includes a proven record of leading teams that deliver product demonstrations, technical presentations and architecture designs for cloud services for enterprise-grade communications, collaboration, and contact centre management solutions. His experience with Interactive Intelligence and Genesys is a perfect fit for the eMite CX (Customer Experience) product suite. Reporting in to Stephen is Prophecy’s Project Management Office, Global Support and Solutions Consulting teams.
In this new role, Stephen has been tasked to implement and improve the overall technical consulting capability of Prophecy across both Snare and eMite businesses and for the joint solutions suite sold as Snare Advanced Threat Intelligence. He will also lead support globally to increase capability of Prophecy to offer true follow the sun support for our global customer base. Stephen holds a Bachelor of Engineering Information and Telecommunications Degree with First Class Honours from Massey University in New Zealand and is recognised as an Industry Thought Leader on cloud and digital business transformation.
Prophecy CEO, Brad Thomas said, “Stephen brings a great depth of experience to the team and has already proven an invaluable part of the new leadership at Prophecy. Under his guidance we expect an increased technical capability to be deployed globally, and for our customers to recognise us for delivering great business outcomes.”