Prophecy International Appoints Global Customer Operations Lead

Consolidating and streamlining pre and post sales consulting and support

Sydney, New South Wales, September 14th, 2018 – Prophecy International is pleased to announce the appointment of Stephen Irecki to the new position of Global Director of Customer Operations for the Prophecy Group (ASX:PRO). Stephen joined Prophecy on March, 2018 as Head of Solutions Consulting and will now report directly to CEO Brad Thomas.
Stephen is a highly accomplished executive with over 15 years’ experience in global multinational organisations across Asia Pacific and Japan.
Prior to joining Prophecy, Stephen was most recently Head of Solutions Engineering at Genesys leading the pre-sales teams across Australia, New Zealand and Japan.
Stephen’s technical leadership experience includes a proven record of leading teams that deliver product demonstrations, technical presentations and architecture designs for cloud services for enterprise-grade communications, collaboration, and contact centre management solutions. His experience with Interactive Intelligence and Genesys is a perfect fit for the eMite CX (Customer Experience) product suite. Reporting in to Stephen is Prophecy’s Project Management Office, Global Support and Solutions Consulting teams.
In this new role, Stephen has been tasked to implement and improve the overall technical consulting capability of Prophecy across both Snare and eMite businesses and for the joint solutions suite sold as Snare Advanced Threat Intelligence. He will also lead support globally to increase capability of Prophecy to offer true follow the sun support for our global customer base. Stephen holds a Bachelor of Engineering Information and Telecommunications Degree with First Class Honours from Massey University in New Zealand and is recognised as an Industry Thought Leader on cloud and digital business transformation.
Prophecy CEO, Brad Thomas said, “Stephen brings a great depth of experience to the team and has already proven an invaluable part of the new leadership at Prophecy. Under his guidance we expect an increased technical capability to be deployed globally, and for our customers to recognise us for delivering great business outcomes.”

Prophecy International announces James Lind as eMite Business Development Director of EMEA

Adelaide, Australia – September 5th, 2018 – Prophecy International appointed James (Jamie) Lind as Business Development Director in pursuit of establishing a strong sales network throughout the region, effective September 1, 2018. Lind will be leading the company efforts into EMEA region and will be dedicated to eMite solutions, the CX (Customer Experience) Intelligence and real-time analytics and dashboarding portfolio of the company.

“This is the perfect time for Jamie to join our team, he has he has considerable and established experience and network in Europe and will help the company to grow eMite across the EMEA market. We have a portfolio of customers and partners across Europe in the UK, Ireland, Scandinavia and France and have built a strong foot hold from sales made out of Australia. With Jamie on the ground in the UK we will be able to leverage this strong start to gain significant new share in Europe”, said Brad Thomas, Prophecy CEO.

Jamie’s experience has been gained in both Europe and Australia with organisations like Nortel, Avaya, BT and Juniper. Previous roles include Country Manager for Nortel in Scotland, Sales Director for Avaya in Australia and Senior Client Director roles with Optus and Juniper.

Jamie has recently been running his own consultancy business delivering IT transformation to clients across Europe. With over 20 years in the industry, his experience includes direct sales and team management including strategic sales. He has demonstrated ability to grow business in new markets.

Jamie’s mandate is to aggressively grow the eMite business across Europe including growing our relationship with Genesys and the ecosystem of Genesys partners across Europe as well as to sign new partnerships for eMite with a focus on the telecommunications providers that are also Genesys partners.