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eMite is a leading global contact center analytics solution that combines advanced analytics, data correlation, KPI management and threshold alerting into a single solution. eMite provides actionable insights from both real-time and historical data to help improve contact centre efficiency, performance, and customer experience (CX).

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Manage your contact center using real-time data and insights so you can make informed decisions faster. eMite gives simple and clear data visualizations allowing you to leverage smaller teams, manage queues more effectively and increase your Net Promoter Score.

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Get insights into your contact center right away rather than waiting for weeks or even months for custom development.

Key Features

Capacity

predicts algorithms and rate of change analysis provides vital data into planning processes.

Availability

allows you to define, measure, view, alert and report on availability by Infrastructure asset, application process or applications.

Performance

evaluates and propagates the performance of infrastructure, applications and business services through every level of the enterprise.

SLA Management

delivers a series of out-of-the-box reports for Service Level Agreements, to create customised reports.