Now offering Prophecy’s flagship CX insights solution, Emite, Inoria will continue to meet and exceed the evolving market demands of the contact center community

DENVER (PRWEB) JUNE 29, 2023

Global software development specialists Prophecy International Holdings Ltd (ASX:PRO), have announced a strategic partnership with Inoria, a full-suite contact center solutions and service partner with over 30 years’ experience transforming the way businesses communicate with customers, preparing them to meet future trends.. The partnership will make Prophecy’s CX insights solution Emite available to Inoria customers across North America.

“This partnership with Inoria comes at an incredible time,” says Prophecy International CEO Brad Thomas. “Contact center performance insights are now being raised at the Board-level, which means that contact center and workforce management (WFM) leaders need access to more data than ever to demonstrate how the contact center is impacting the business. We believe that the combination of Emite’s evolving technical capabilities with Inoria’s expert strategic guidance will fill a growing need in the contact center market and we are looking forward to growing this relationship over time.”

The addition of Emite to Inoria’s technical offerings will enable organizations to:

• Make data-driven decisions that drive growth and enhance customer satisfaction
• Easily bring all enterprise data together, highlighting hidden trends that can have a significant impact on revenue.
• Reduce administrative burdens with Emite’s streamlined processes, freeing-up valuable time for other critical tasks
• Enable more informed business decisions related to resourcing, training, staffing, and budgeting
• Easily monitor agent performance metrics, customer satisfaction scores, and key operational KPIs in real-time.

“Delivering value-added solutions to our customer community is of paramount importance,” says Pierre Lemoine, President and Co-Founder of Inoria. “Our partnership with Emite further enhances the suite of solutions and services that benefit our customer base. Contact center organizations collect so much data on a daily basis, but often lack the agility to act on this information. With Emite’s simple data visualizations, instead of spending time gathering and assembling data, contact centers gain insight from real-time analytics that enable them to make informed decisions, faster. We look forward to working with the Emite team to deliver a complete service offering while helping contact centers gain clarity in their decision-making.

For any questions about the partnership or to inquire about Emite, please contact Emite North American Sales Director, Amy Jeschke at ajeschke@prophecyinternational.com.

About Prophecy International Holdings

About Prophecy International Holdings Limited Prophecy International Holdings Limited (ASX: PRO) is a leading Australian designer and developer of innovative business software. Through its two products, Snare and Emite, Prophecy serves the growing global markets of contact center analytics and cybersecurity. CX Intelligence by Emite provides a SaaS-based real-time and historical analytics platform, dashboards, wallboards, KPI, and orchestration products for customer experience.

Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom, and in Denver, USA. https://www.prophecyinternational.com

About Inoria

Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.

More than contact center expert consulting, Inoria is about enriching the customer experience. http://www.inoria.com