Sydney— May 15, 2017 —Prophecy is pleased to announce that its subsidiary eMite has signed a partnership deal with Genesys to enable its cloud dashboard solution to be sold with PureCloud by Genesys.
eMite, a wholly-owned subsidiary of Prophecy International Holdings Limited (ASX:PRO), today announced an integration with PureCloud by Genesys™, a cloud-based customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions.
PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that is easy to use and quick to deploy. A true cloud offering, PureCloud by Genesys is flexible, open, feature-rich, and built for rapid innovation.
eMite is a real-time dashboard and analytics solution designed to dramatically enhance contact centre business performance. Available as a Software-as-a-Service (SaaS) cloud solution, eMite is used in contact centres across five continents.
“This agreement is great for our joint customers as it enables a seamless integration between PureCloud by Genesys and eMite, vastly improving the customer experience and providing customers with a complete solution through a single transaction with Genesys. It also lets eMite accelerate its global expansion and reach more customers across the globe,” said Stuart Geros, founder and CEO, eMite.
As part of the agreement, Genesys and its global partners will resell eMite dashboards and analytics for the PureCloud by Genesys solution as a bundled offering to customers worldwide. The eMite integration aggregates and correlates data from PureCloud by Genesys and multiple business sources, including third-party tools and legacy systems, to deliver historical and live actionable insights in a simple, visual format that can be easily customised for different users.
For more information about PureCloud by Genesys, visit www.genesys.com/purecloud.