Prophecy is excited to announce that eMite for Amazon Connect is now available in AWS Marketplace. AWS Marketplace is an online store that makes it easy for customers to find, compare, and immediately start using the software and services that run on Amazon Web Services (AWS).
Unveiled this week at the AWS re:Invent 2019 conference in Las Vegas, eMite’s CX Intelligence solution brings near real-time and historical data visualizations, via both dashboards and wallboards, to Amazon Connect. eMite is already helping contact centers all around the world unlock better insights by connecting to multiple data sources, such as Salesforce and service desk tools like Zendesk or ServiceNow, and then giving users the ability to correlate it with their contact center data in the same dashboards. Creating and managing KPIs across multiple systems is often neglected as it’s typically a time consuming and manual process. Either that or any tools available are prohibitively expensive or require extensive technical resources while eMite empowers end users to create KPIs on the fly, from multiple data sets with no coding.
Visitors to AWS Marketplace can use 1-Click deployment to quickly launch preconfigured software and pay only for what they use, by the hour or month. AWS handles billing and payments, and software charges appear on the customer’s AWS bill.
With availability in AWS Marketplace, eMite has made it even easier for Amazon Connect customers to implement eMite and turn their CX data into actionable insights. Making contact center managers’ lives easier and giving them the information they need right at their fingertips is an eMite specialty.
This is also another step forward in eMite’s relationship with AWS as Prophecy announced in October that eMite has been certified as an Amazon Connect Service Delivery Partner. “We wanted eMite to be as accessible and easy for Amazon Connect customers as possible and that’s why we focused on making it available in AWS Marketplace,” said Prophecy CEO, Brad Thomas. “We’re looking forward to helping more Amazon Connect users build powerful dashboards and wallboards while empowering more informed business decisions.”
eMite’s highly scalable CX Intelligence platform is already hosted on AWS, making its award-winning technology a natural fit for Amazon Connect and AWS Marketplace.