Prophecy International - Global Software Solutions

eMite for Amazon Connect Now in AWS Marketplace

12 Dec 2019/in News/by Paige Montgomery

Prophecy is excited to announce that eMite for Amazon Connect is now available in AWS Marketplace. AWS Marketplace is an online store that makes it easy for customers to find, compare, and immediately start using the software and services that run on Amazon Web Services (AWS).

Unveiled this week at the AWS re:Invent 2019 conference in Las Vegas, eMite’s CX Intelligence solution brings near real-time and historical data visualizations, via both dashboards and wallboards, to Amazon Connect. eMite is already helping contact centers all around the world unlock better insights by connecting to multiple data sources, such as Salesforce and service desk tools like Zendesk or ServiceNow, and then giving users the ability to correlate it with their contact center data in the same dashboards. Creating and managing KPIs across multiple systems is often neglected as it’s typically a time consuming and manual process. Either that or any tools available are prohibitively expensive or require extensive technical resources while eMite empowers end users to create KPIs on the fly, from multiple data sets with no coding.

Visitors to AWS Marketplace can use 1-Click deployment to quickly launch preconfigured software and pay only for what they use, by the hour or month. AWS handles billing and payments, and software charges appear on the customer’s AWS bill.

With availability in AWS Marketplace, eMite has made it even easier for Amazon Connect customers to implement eMite and turn their CX data into actionable insights. Making contact center managers’ lives easier and giving them the information they need right at their fingertips is an eMite specialty.

This is also another step forward in eMite’s relationship with AWS as Prophecy announced in October that eMite has been certified as an Amazon Connect Service Delivery Partner. “We wanted eMite to be as accessible and easy for Amazon Connect customers as possible and that’s why we focused on making it available in AWS Marketplace,” said Prophecy CEO, Brad Thomas. “We’re looking forward to helping more Amazon Connect users build powerful dashboards and wallboards while empowering more informed business decisions.”

eMite’s highly scalable CX Intelligence platform is already hosted on AWS, making its award-winning technology a natural fit for Amazon Connect and AWS Marketplace.

Prophecy International announced as winner of SA Business Australian Export Award

21 Oct 2019/in News/by Paige Montgomery

Adelaide — October 21, 2019 — Prophecy is very pleased and proud to announce that it has won the Technology and Innovation category at the SA Business Australian Export Awards.
The Business SA 2019 Export Awards recognise South Australian companies which are excelling in the international marketplace by selling and promoting their products and services.

Announced at a gala event at the Adelaide Convention Centre on Friday night, Prophecy International Holdings was recognised as a leading innovator in the international tech space.
Prophecy International Holdings is an ASX-listed company that develops analytics and cyber solutions software, operating globally since the 1980s across brands including Snare and eMite.

Our Snare monitoring and analysis tools gather and filter IT event data for security monitoring, analysis, auditing and archiving. eMite develops advanced real-time analytics and dashboard solutions especially for the contact centre market. More than 75 per cent of Prophecy’s revenue is generated from international markets, and it sells to more than 45 countries. Prophecy has operations in Sydney, London, Denver and Manilla.

Prophecy CEO Brad Thomas said, “This is a great endorsement of the efforts of our teams in all our offices around the world, we are all trying to build the next great Australian software company at Prophecy and this is a fantastic rewards for our efforts so far. With over 80% of our income generated from international markets and our US business growing at 25% for the last 2 years we are proud to have our efforts in building great products and having customer adopt globally them recognised.”

Now in their 57th year, the Business SA Export Awards recognise the success of local South Australian companies and organisations breaking into export markets and achieving sales, organisational and educational growth. As a result of winning the state award Prophecy will now become a finalist at the national awards which will be awarded in early December.

eMite announced as Amazon Connect Technology Partner

17 Oct 2019/in News/by Paige Montgomery

Amazon certified analytics solutions for Amazon Connect contact centre software now available

Adelaide — October 17, 2019 — Prophecy announces that subsidiary eMite has been certified as an Amazon Connect Technology Partner.

Amazon Connect is a cloud-based contact centre solution. Amazon Connect makes it easy to set up and manage a customer contact centre and provide reliable customer engagement at any scale.

eMite’s customers increasingly rely on multiple systems and technologies to try to deliver great customer experiences. Multi-channel contact centre software leveraging voice, chat, email and social, CRM, Service Desk, Speech Analytics and Customer Surveys are used to deliver a great experience to customers.

Creating and managing Key Performance Indicators from across multiple systems is difficult, time consuming, often a manual process and constantly requires change and adjustment. This is why eMite has developed the CX Intelligence Platform. Alternative tools often attract high costs of licensing, require expensive technical resources to implement and lack the embedded knowledge of contact centre operations. In addition to taking months to implement, this approach yields an incomplete understanding of the issues.

eMite’s SaaS based CX Intelligence platform hosted on Amazon Web Services has now been listed on the global Amazon Connect Technology Partner site (https://aws.amazon.com/connect/partners/). Marketsandmarkets.com estimates that the contact centre analytics market is expected to grow to USD$1,483.6 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 15.9%.

Initial customers in Australia include carsales.com and Wilson Parking and the first US based customer order has been received for Blink for Home (www.blinkforhome.com), an Amazon company.

eMite has built a sales pipeline worth in excess of AUD$4.0M in Annual Contract Value since launching the offering in June 2019.

“This expansion of eMite capability for real time and historical reports and analytics into the Amazon Connect market builds on our experience in contact centres. With over 170 customers in 16 countries, our CX platform enables customers to implement rich out of the box capability in a matter of hours.”, said Brad Thomas, Prophecy CEO. “Amazon Connect customers can now benefit from the years of experience we have in building contact centre analytics solution.”

eMite has also secured a global reseller partnership agreement with Voice Foundry USA after initially signing an agreement for Australia with Voice Foundry Australia. Voice Foundry, an AWS Advanced Global Consulting Partner, specializes in the design and delivery of Amazon Connect solutions. This partnership will enable eMite to access customers implementing Amazon Connect through Voice Foundry across Australia, New Zealand, North America, Singapore and Western Europe.

Innovative Software Through Global Channels

Real People Delivering Real Software Solutions

Global Software Solutions

Real Business Benefits

Proven Results

Organisations, Big & Small, Use Our Software

Our Flagship Brands

Prophecy Stock Results

eMite for Amazon Connect Now in AWS Marketplace

Prophecy International announced as winner of SA Business Australian Export Award

eMite announced as Amazon Connect Technology Partner

Pages

Contact Us