Prophecy International (ASX:PRO) will hold the company’s annual general meeting virtually on the 4th of December at 11:00 am (Adelaide time).
The annual presentation is highlighted by +13.5% revenue growth, new product launches for the company’s two brands eMite and Snare, as well as increased sales resources in the United States and United Kingdom.
Snare and eMite sales increase over last FY
Prophecy International announced today that despite the challenging global economy in H2 as a result of the COVID-19 Pandemic sales results for the group have been strong and have increased year over year.
Full year total revenues are expected to be approximately $14.0M up from $12.1M last year or growth of approximately 15%.
Snare sales achieved 624 new sales contracts in FY20 with an average value of $10,947. Previous financial year average was $8,648 – a 26.5% increase in average sale size. Total new business sales (excluding renewals) increased from $6.061M to $6.830M.
Sales transaction size was improved due to several MSSP partners selling Snare into larger accounts and gaining a great footprint in those accounts as well as the direct sales team selling the entire product suite more effectively in FY20.
The majority of Snare sales were perpetual license sales that are recognised as revenue at the time of the sale although we have seen an increase in subscription licenses as these are being introduced into the Snare product suite.
The Americas was again the predominant market for Snare sales with 77.0% of new business coming from the US. EMEA contributed 13.3% with APAC contributing the remaining 9.7%.
Our best Snare customers continue to come from large enterprise and government segment including Metlife, Chicago Mercantile Exchange, QBE, Principal Financial, Raytheon and the Metropolitan Police in the UK.
eMite sales continue to be strong and we have experienced good growth in sales into the Amazon Connect customer base.
A total of 79 new subscription customers were added in FY20 with 59 of these coming from Genesys and 20 coming from Amazon Connect. The Genesys average deal size increased to $26,590 up from $18,870 in FY19.
Genesys customers accounted for sales contracts totaling $1.56M in year 1 and based on expected usage the Amazon Connect sales are expected to generate annual revenues of $1.46M when fully deployed.
Combined these sales total $3.03M up from $2.67M last financial year. Although it should be noted that Amazon Connect sales generally do not have committed volumes and are purely usage based.
55.2% of eMite sales came from the Americas, 24.80% from APAC and 20% from EMEA.
Significant sales closed through Genesys included 1800 Flowers, Dyson/AT&T, Edelman Financial and Philip Morris. Amazon Connect customers that bought eMite in the last year included Goldman Sachs, NAB, Telstra, LA Sanitation, Johnson & Johnson and Fidelity Investments.
eMite sales are almost exclusively subscription licenses and revenue is recognized as the service is provided on a monthly basis. This means that some of the sales contracts from last year have not had a full impact on the revenue at a P&L level this year.
Annualised Recurring Revenue (ARR) of current accounts for eMite totals $4.37M (including Amazon Connect accounts based on estimated usage of $1.46M) going into the new year.
Prophecy announces response to Corona Virus disruption.
As we have stated in previous releases Prophecy maintains a strong cash balance and no debt. At the end of February cash on hand was $4.6M and receivables were $2.6M.
More than 80% of the company’s sales are done offshore in either US Dollars or in Euro or British Pounds. The fall of the Australian dollar against these currencies provides a significant buffer against any potential slow down in sales revenues. We continue to transition to recurring revenue and at the end of the first half 45% of revenues were recurring from either subscription licenses or from maintenance renewals from existing customers.
All R&D is done in Australia in either Sydney or Adelaide and we are a pureplay software company with no reliance on global supply chains or overseas manufacturing. Our product is distributed digitally, and we have no impact from disruptions to shipping or air travel.
In these times of uncertainty and as many companies move their workforce to remote working the mandate to provide IT Security has increased. There is also increased threat activity as cyber criminals try to take advantage of the disruption to the usual mode of business. The mandate for security and compliance that drives sales of Snare software continues. Although we have seen some uncertainty about budgets and do expect sales cycles to be longer and for purchasing decisions to be delayed.
We continue to see companies like Gemalto, Global Payments, Lifespan, Webjet and Premera Blue Cross all buying Snare software in the last 6 weeks either directly from Prophecy in the US or EMEA or through one of our partners.
For eMite and our focus on the contact centre we see a potential increase in the activity of customers either migrating to cloud based contact centers or standing up new contact centers to facilitate “work from home” contact centre agents to manage this new work paradigm and to enable increased flexibility and any increase in call volumes.
Our pipeline for eMite remains strong and we continue to close business with significant global companies like Fitch Ratings Agency, AMP New Zealand and Phillip Morris International in the last month and a half.
CEO Brad Thomas said “As a company we are as prepared for this new world of work as any organization and better prepared than most. Our staff work in a high tech world across multiple geographies and time zones and are used to working remotely. We have moved the entire business to working from home with no interruption to daily operations. Most of our selling is done by phone or video conference already and our teams are used to collaborating online using the tools and systems that we have in place. We have no cases of COVID-19 amongst our staff at present and have taken any recommended precautions to minimize impact to our staff.”
At this point we are putting existing expansion plans on hold but no other action is planned at this stage. We expect an impact from the disruption caused by the Corona Virus but the extent of that impact will be dependent on many factors outside our control and is difficult to assess at this time. We will continue to monitor the situation and act accordingly.
In this time of disruption, we encourage Australian businesses and governments to look to Australian sovereign capability and to buy Australian.
Prophecy is pleased to announce additional preliminary unaudited results for H1 FY20 that show a significant EBITDA improvement over FY19.
This result is due to solid top line revenue growth and good fiscal management keeping expenses growth modest. It is also important to note that this year we will fully expense all R&D costs after commencing this last FY.
Brad Thomas, Prophecy CEO said, “We have managed to keep innovating and releasing new product and to also invest in new resources – most notably in our off shore facility in Manilla and with new sales and marketing resources in both the US and in Europe. We have kept a tight rein on new headcount and have been diligent in keeping costs under control. As a result we have managed to deliver EBITDA of $746K in H1 FY20 vs a full year result of $87K last year.”
The company continues to be debt free and had cash in excess of $4M on hand at the end of the half. At the end of January our cash position had improved to $4.7M.
January has also continued to be strong with total new sales across the group exceeding $1M for what has traditionally been a slower sales month for the group.
eMite in particular has been strong in January with sales of Amazon Connect solutions to NAB and Telstra. The average 1CV (1st year contract value) sale has further increased to $42K for eMite up from $19K last financial year. This is a direct result of eMite targeting large enterprise customers with Amazon Connect and with Genesys attracting large enterprise customers to Genesys Cloud. The average deal size has more than doubled in H1.
The average Snare sale value has also continued to improve to $13K up from $8.8K for the full year last year. This represents a 42% increase in the average sale in H1 FY20.
Fully audited results should be available to the market in late February.
Sydney—15 January 2020 — Prophecy International is pleased to announce that its subsidiary eMite has launched a new product offering as part of its CX (Customer Experience) Intelligence platform and is a major sponsor at the Genesys Global Sales Kick Off in Orlando, Florida.
Brad Thomas, Prophecy CEO said “Product Innovation is one of our key growth pillars and its great to see our team delivering continuous innovation, addressing new markets and adding more value to our customers and partners. We see an acceleration of legacy on premise contact centers migrating to cloud based solutions and we are well placed to help customers seamlessly manage operations through that transition period while they are running both solutions.”
To stay closely aligned with the new product naming of our partner, Genesys, to ensure we continue to drive great value for our customers and to continue to be competitive in the marketplace we have rebranded our main product and have introduced 3 new products in time for the Genesys Sales Kick-Off event which is this week (Jan 13-17, 2020) in the US.
Leading Contact Center Analytics solutions for Enterprise-grade customers:
Rebrand to Enterprise Contact Center Analytics
Enterprise Contact Center Analytics Lite
Migration Made Easy (Solutions that help large customers globally migrate from legacy platforms to the latest Genesys Cloud platform.) About 80% of large enterprise customers doing these types of migrations will take between 6 months and 36 months to complete their migrations globally. The business has to continue to run and manage their contact centers during these migrations. Our solutions below help them do that while giving them access to their real-time and historical data during those migrations.
Enterprise Contact Center Analytics for PureBridge
Enterprise Contact Center Analytics for PureConnect to Genesys Cloud
With over 150 customers world-wide using the eMite platform, we have the proven ability to deliver out of the box functionality for Contact Centre Analytics. Our deep experience in the contact centre market enables us to deliver superior speed to value for customers looking for a fully integrated analytics solution to deliver real insight.
About Prophecy International Holdings Limited
eMite is a wholly owned subsidiary for Prophecy International.
eMite is an award winning SaaS solution that combines data onboarding, analytics, correlation, performance and KPI management into a single, out of the box solution to provide customers with historical and real time insight in a simple, visual appealing format that can be easily customized. eMite has a global technology partnership with Genesys, is a premium Genesys AppFoundry partner and was Genesys AppFoundry partner of the year in 2018 and 2019.
Prophecy International Holding Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the eMite and Snare lines of business in Analytics and Cyber Security respectively.
Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA
Prophecy is excited to announce that eMite for Amazon Connect is now available in AWS Marketplace. AWS Marketplace is an online store that makes it easy for customers to find, compare, and immediately start using the software and services that run on Amazon Web Services (AWS).
Unveiled this week at the AWS re:Invent 2019 conference in Las Vegas, eMite’s CX Intelligence solution brings near real-time and historical data visualizations, via both dashboards and wallboards, to Amazon Connect. eMite is already helping contact centers all around the world unlock better insights by connecting to multiple data sources, such as Salesforce and service desk tools like Zendesk or ServiceNow, and then giving users the ability to correlate it with their contact center data in the same dashboards. Creating and managing KPIs across multiple systems is often neglected as it’s typically a time consuming and manual process. Either that or any tools available are prohibitively expensive or require extensive technical resources while eMite empowers end users to create KPIs on the fly, from multiple data sets with no coding.
Visitors to AWS Marketplace can use 1-Click deployment to quickly launch preconfigured software and pay only for what they use, by the hour or month. AWS handles billing and payments, and software charges appear on the customer’s AWS bill.
With availability in AWS Marketplace, eMite has made it even easier for Amazon Connect customers to implement eMite and turn their CX data into actionable insights. Making contact center managers’ lives easier and giving them the information they need right at their fingertips is an eMite specialty.
This is also another step forward in eMite’s relationship with AWS as Prophecy announced in October that eMite has been certified as an Amazon Connect Service Delivery Partner. “We wanted eMite to be as accessible and easy for Amazon Connect customers as possible and that’s why we focused on making it available in AWS Marketplace,” said Prophecy CEO, Brad Thomas. “We’re looking forward to helping more Amazon Connect users build powerful dashboards and wallboards while empowering more informed business decisions.”
eMite’s highly scalable CX Intelligence platform is already hosted on AWS, making its award-winning technology a natural fit for Amazon Connect and AWS Marketplace.
Adelaide — October 21, 2019 — Prophecy is very pleased and proud to announce that it has won the Technology and Innovation category at the SA Business Australian Export Awards.
The Business SA 2019 Export Awards recognise South Australian companies which are excelling in the international marketplace by selling and promoting their products and services.
Announced at a gala event at the Adelaide Convention Centre on Friday night, Prophecy International Holdings was recognised as a leading innovator in the international tech space.
Prophecy International Holdings is an ASX-listed company that develops analytics and cyber solutions software, operating globally since the 1980s across brands including Snare and eMite.
Our Snare monitoring and analysis tools gather and filter IT event data for security monitoring, analysis, auditing and archiving. eMite develops advanced real-time analytics and dashboard solutions especially for the contact centre market. More than 75 per cent of Prophecy’s revenue is generated from international markets, and it sells to more than 45 countries. Prophecy has operations in Sydney, London, Denver and Manilla.
Prophecy CEO Brad Thomas said, “This is a great endorsement of the efforts of our teams in all our offices around the world, we are all trying to build the next great Australian software company at Prophecy and this is a fantastic rewards for our efforts so far. With over 80% of our income generated from international markets and our US business growing at 25% for the last 2 years we are proud to have our efforts in building great products and having customer adopt globally them recognised.”
Now in their 57th year, the Business SA Export Awards recognise the success of local South Australian companies and organisations breaking into export markets and achieving sales, organisational and educational growth. As a result of winning the state award Prophecy will now become a finalist at the national awards which will be awarded in early December.
Amazon certified analytics solutions for Amazon Connect contact centre software now available
Adelaide — October 17, 2019 — Prophecy announces that subsidiary eMite has been certified as an Amazon Connect Technology Partner.
Amazon Connect is a cloud-based contact centre solution. Amazon Connect makes it easy to set up and manage a customer contact centre and provide reliable customer engagement at any scale.
eMite’s customers increasingly rely on multiple systems and technologies to try to deliver great customer experiences. Multi-channel contact centre software leveraging voice, chat, email and social, CRM, Service Desk, Speech Analytics and Customer Surveys are used to deliver a great experience to customers.
Creating and managing Key Performance Indicators from across multiple systems is difficult, time consuming, often a manual process and constantly requires change and adjustment. This is why eMite has developed the CX Intelligence Platform. Alternative tools often attract high costs of licensing, require expensive technical resources to implement and lack the embedded knowledge of contact centre operations. In addition to taking months to implement, this approach yields an incomplete understanding of the issues.
eMite’s SaaS based CX Intelligence platform hosted on Amazon Web Services has now been listed on the global Amazon Connect Technology Partner site (https://aws.amazon.com/connect/partners/). Marketsandmarkets.com estimates that the contact centre analytics market is expected to grow to USD$1,483.6 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 15.9%.
Initial customers in Australia include carsales.com and Wilson Parking and the first US based customer order has been received for Blink for Home (www.blinkforhome.com), an Amazon company.
eMite has built a sales pipeline worth in excess of AUD$4.0M in Annual Contract Value since launching the offering in June 2019.
“This expansion of eMite capability for real time and historical reports and analytics into the Amazon Connect market builds on our experience in contact centres. With over 170 customers in 16 countries, our CX platform enables customers to implement rich out of the box capability in a matter of hours.”, said Brad Thomas, Prophecy CEO. “Amazon Connect customers can now benefit from the years of experience we have in building contact centre analytics solution.”
eMite has also secured a global reseller partnership agreement with Voice Foundry USA after initially signing an agreement for Australia with Voice Foundry Australia. Voice Foundry, an AWS Advanced Global Consulting Partner, specializes in the design and delivery of Amazon Connect solutions. This partnership will enable eMite to access customers implementing Amazon Connect through Voice Foundry across Australia, New Zealand, North America, Singapore and Western Europe.
Sydney— Tuesday, 2 April 2019 — Prophecy International is pleased to announce that its subsidiary eMite has launched a new product offering as part of its CX (Customer Experience) Intelligence platform and has already signed new customers and partners.
Identifying the cause of a poor sales or service experience is difficult, as it typically involves data that is scattered across multiple isolated systems. Without a good understanding of the true problems, companies spend energy fixing the wrong things or addressing problems that aren’t really there, effectively wasting millions of dollars and countless hours of employee time.
Companies increasingly rely on multiple systems and technologies to try to deliver great customer experiences. Multi-channel contact centre software leveraging voice, chat, email and social, CRM, Service Desk, Speech Analytics and Customer Surveys are used to deliver a great experience to customers.
Creating and managing Key Performance Indicators from across multiple systems is difficult, time consuming, often a manual process and constantly requires change and adjustment. This is why eMite has developed our CX Intelligence Platform. Alternative tools often attract high costs of licensing, require expensive technical resources to implement and lack the embedded knowledge of contact centre operations. In addition to taking months to implement, this approach yields an incomplete understanding of the issues.
This week eMite announces the general availability of our CX Intelligence solution for Amazon Connect. Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. eMite CX Intelligence for Amazon Connect brings our award winning technology to this new market and will assist Amazon Connect customers rapidly deploy our industry leading analytics solution.
eMite CX Intelligence brings together data from a customers’ contact center software and combines that with data from many other systems to deliver both real time and historical data to visualize issues with sales or service experience. CX Intelligence presents an easy to use, visually appealing and highly configurable experience. Because of our focus on contact centres, we understand the data involved and this enables KPI’s to be created instantly from multiple data sets with no coding.
eMite CX Intelligence solution brings real time and historical data from multiple systems to our customers finger tips in a highly scalable SaaS offering that can be deployed in minutes. eMite puts the power back in the hands of the business and not with the IT Dept.
With over 150 customers world-wide using the eMite platform, we have the proven ability to deliver out of the box functionality for CX Intelligence. Our deep experience in the contact centre market enables us to deliver superior speed to value for customers looking for a fully integrated analytics solution to deliver real CX insight.
“The market for cloud based contact centres is growing at an astounding rate of over 25% CAGR and some say it could grow to become a $15B market by the end of 2021. We continue to see customers migrating from on-premise software to cloud based solutions. Amazon Connect is a fast growing vendor in this market and it is important for us to be able to assist Amazon Connect customers with our technology. As a company we have already selected Amazon Web Services (AWS) as our hosting infrastructure so it makes perfect sense to extend our analytics solution to Amazon Connect” said Brad Thomas, Prophecy CEO, “Since making the product available we have already signed two new sales partners and acquired our first 2 customers in Australia.”
About Prophecy International Holding Limited
eMite is a wholly owned subsidiary for Prophecy International.
eMite is an award winning SaaS solution that combines data onboarding, analytics, correlation, performance and KPI management into a single, out of the box solution to provide customers with historical and real time insight in a simple, visual appealing format that can be easily customized. eMite has a global technology partnership with Genesys, is a premium Genesys AppFoundry partner and was Genesys AppFoundry partner of the year for PureCloud in 2018.
Prophecy International Holding Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the eMite and Snare lines of business in Analytics and Cyber Security respectively.
Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.
Sydney, New South Wales, September 14th, 2018 – Prophecy International is pleased to announce the appointment of Stephen Irecki to the new position of Global Director of Customer Operations for the Prophecy Group (ASX:PRO). Stephen joined Prophecy on March, 2018 as Head of Solutions Consulting and will now report directly to CEO Brad Thomas.
Stephen is a highly accomplished executive with over 15 years’ experience in global multinational organisations across Asia Pacific and Japan.
Prior to joining Prophecy, Stephen was most recently Head of Solutions Engineering at Genesys leading the pre-sales teams across Australia, New Zealand and Japan.
Stephen’s technical leadership experience includes a proven record of leading teams that deliver product demonstrations, technical presentations and architecture designs for cloud services for enterprise-grade communications, collaboration, and contact centre management solutions. His experience with Interactive Intelligence and Genesys is a perfect fit for the eMite CX (Customer Experience) product suite. Reporting in to Stephen is Prophecy’s Project Management Office, Global Support and Solutions Consulting teams.
In this new role, Stephen has been tasked to implement and improve the overall technical consulting capability of Prophecy across both Snare and eMite businesses and for the joint solutions suite sold as Snare Advanced Threat Intelligence. He will also lead support globally to increase capability of Prophecy to offer true follow the sun support for our global customer base. Stephen holds a Bachelor of Engineering Information and Telecommunications Degree with First Class Honours from Massey University in New Zealand and is recognised as an Industry Thought Leader on cloud and digital business transformation.
Prophecy CEO, Brad Thomas said, “Stephen brings a great depth of experience to the team and has already proven an invaluable part of the new leadership at Prophecy. Under his guidance we expect an increased technical capability to be deployed globally, and for our customers to recognise us for delivering great business outcomes.”
